Module 1 - Communication and psychology Unit 1.1 - Communication: Channels of communication
7. Put the following steps of the history of communication in the correct chronological order.
8. Determine the advantages and disadvantages with the different communication channels. Write: A = advantages; D = disadvantages; NA = not applicable.
8.1. Television
1. It is quite expensive.
2. It reaches a large audience.
3. It relies only on hearing.
4. It relies only on visual communication.
5. It may be skipped or deleted easily.
6. It allows for flexible response times.
7. It allows for the inclusion of documents or images.
8. There is a risk of miscommunication.
9. It allows for an immediate interaction between the two parties in the communication.
10. It expands your ability to communicate with distant people.
11. It limits the ability to interpret the context or emotion of the sender.
12. It allows for the use of non-verbal gestures, facial expressions, and personal charisma.
13. It is time consuming.
14. It allows for a personalised experience.
15. It doesn’t offer immediacy or speediness.
16. It isn’t available to everyone.
8. Determine the advantages and disadvantages with the different communication channels. Write: A = advantages; D = disadvantages; NA = not applicable.
8.2. Radio
1. It is quite expensive.
2. It reaches a large audience.
3. It relies only on hearing.
4. It relies only on visual communication.
5. It may be skipped or deleted easily.
6. It allows for flexible response times.
7. It allows for the inclusion of documents or images.
8. There is a risk of miscommunication.
9. It allows for an immediate interaction between the two parties in the communication.
10. It expands your ability to communicate with distant people.
11. It limits the ability to interpret the context or emotion of the sender.
12. It allows for the use of non-verbal gestures, facial expressions, and personal charisma.
13. It is time consuming.
14. It allows for a personalised experience.
15. It doesn’t offer immediacy or speediness.
16. It isn’t available to everyone.
8. Determine the advantages and disadvantages with the different communication channels. Write: A = advantages; D = disadvantages; NA = not applicable.
8.3. Snail mail
1. It is quite expensive.
2. It reaches a large audience.
3. It relies only on hearing.
4. It relies only on visual communication.
5. It may be skipped or deleted easily.
6. It allows for flexible response times.
7. It allows for the inclusion of documents or images.
8. There is a risk of miscommunication.
9. It allows for an immediate interaction between the two parties in the communication.
10. It expands your ability to communicate with distant people.
11. It limits the ability to interpret the context or emotion of the sender.
12. It allows for the use of non-verbal gestures, facial expressions, and personal charisma.
13. It is time consuming.
14. It allows for a personalised experience.
15. It doesn’t offer immediacy or speediness.
16. It isn’t available to everyone.
8. Determine the advantages and disadvantages with the different communication channels. Write: A = advantages; D = disadvantages; NA = not applicable.
8.4. Smartphone
1. It is quite expensive.
2. It reaches a large audience.
3. It relies only on hearing.
4. It relies only on visual communication.
5. It may be skipped or deleted easily.
6. It allows for flexible response times.
7. It allows for the inclusion of documents or images.
8. There is a risk of miscommunication.
9. It allows for an immediate interaction between the two parties in the communication.
10. It expands your ability to communicate with distant people.
11. It limits the ability to interpret the context or emotion of the sender.
12. It allows for the use of non-verbal gestures, facial expressions, and personal charisma.
13. It is time consuming.
14. It allows for a personalised experience.
15. It doesn’t offer immediacy or speediness.
16. It isn’t available to everyone.
8. Determine the advantages and disadvantages with the different communication channels. Write: A = advantages; D = disadvantages; NA = not applicable.
8.5. E-mail
1. It is quite expensive.
2. It reaches a large audience.
3. It relies only on hearing.
4. It relies only on visual communication.
5. It may be skipped or deleted easily.
6. It allows for flexible response times.
7. It allows for the inclusion of documents or images.
8. There is a risk of miscommunication.
9. It allows for an immediate interaction between the two parties in the communication.
10. It expands your ability to communicate with distant people.
11. It limits the ability to interpret the context or emotion of the sender.
12. It allows for the use of non-verbal gestures, facial expressions, and personal charisma.
13. It is time consuming.
14. It allows for a personalised experience.
15. It doesn’t offer immediacy or speediness.
16. It isn’t available to everyone.
8. Determine the advantages and disadvantages with the different communication channels. Write: A = advantages; D = disadvantages; NA = not applicable.
8.6. Magazine and newspaper
1. It is quite expensive.
2. It reaches a large audience.
3. It relies only on hearing.
4. It relies only on visual communication.
5. It may be skipped or deleted easily.
6. It allows for flexible response times.
7. It allows for the inclusion of documents or images.
8. There is a risk of miscommunication.
9. It allows for an immediate interaction between the two parties in the communication.
10. It expands your ability to communicate with distant people.
11. It limits the ability to interpret the context or emotion of the sender.
12. It allows for the use of non-verbal gestures, facial expressions, and personal charisma.
13. It is time consuming.
14. It allows for a personalised experience.
15. It doesn’t offer immediacy or speediness.
16. It isn’t available to everyone.
8. Determine the advantages and disadvantages with the different communication channels. Write: A = advantages; D = disadvantages; NA = not applicable.
8.7. Website and mobile app
1. It is quite expensive.
2. It reaches a large audience.
3. It relies only on hearing.
4. It relies only on visual communication.
5. It may be skipped or deleted easily.
6. It allows for flexible response times.
7. It allows for the inclusion of documents or images.
8. There is a risk of miscommunication.
9. It allows for an immediate interaction between the two parties in the communication.
10. It expands your ability to communicate with distant people.
11. It limits the ability to interpret the context or emotion of the sender.
12. It allows for the use of non-verbal gestures, facial expressions, and personal charisma.
13. It is time consuming.
14. It allows for a personalised experience.
15. It doesn’t offer immediacy or speediness.
16. It isn’t available to everyone.
8. Determine the advantages and disadvantages with the different communication channels. Write: A = advantages; D = disadvantages; NA = not applicable.
8.8. Face-to-face interaction
1. It is quite expensive.
2. It reaches a large audience.
3. It relies only on hearing.
4. It relies only on visual communication.
5. It may be skipped or deleted easily.
6. It allows for flexible response times.
7. It allows for the inclusion of documents or images.
8. There is a risk of miscommunication.
9. It allows for an immediate interaction between the two parties in the communication.
10. It expands your ability to communicate with distant people.
11. It limits the ability to interpret the context or emotion of the sender.
12. It allows for the use of non-verbal gestures, facial expressions, and personal charisma.
13. It is time consuming.
14. It allows for a personalised experience.
15. It doesn’t offer immediacy or speediness.
16. It isn’t available to everyone.
8. Determine the advantages and disadvantages with the different communication channels. Write: A = advantages; D = disadvantages; NA = not applicable.
8.9. Chatbot
1. It is quite expensive.
2. It reaches a large audience.
3. It relies only on hearing.
4. It relies only on visual communication.
5. It may be skipped or deleted easily.
6. It allows for flexible response times.
7. It allows for the inclusion of documents or images.
8. There is a risk of miscommunication.
9. It allows for an immediate interaction between the two parties in the communication.
10. It expands your ability to communicate with distant people.
11. It limits the ability to interpret the context or emotion of the sender.
12. It allows for the use of non-verbal gestures, facial expressions, and personal charisma.
13. It is time consuming.
14. It allows for a personalised experience.
15. It doesn’t offer immediacy or speediness.
16. It isn’t available to everyone.
9. Look at this picture suggesting the best channels for most activities to do when team working remotely. Briefly describe it and then adapt it for a school situation, in particular working on a new project.aperta
Soluzione suggerita:An intelligent channel selection uses “high-bandwidth” channels for complex problems and “low-bandwidth” channels for simple ones. Complex tasks require extensive team coordination, information exchange and alignment on roles, timelines, and collaborations, so face-to-face interactions and video conferencing are ideal because they allow for discussion and real-time feedback and debate. Low-complexity tasks require minimal coordination, and are best used when finalising details, giving routine feedback, or communicating regular information. For these tasks, e-mails, audio and video messages, or texting are quicker and less time consuming. When at school, working on a new project for example, there could be different strategies. The teacher could give ideas and materials in class using high-bandwidth channels for high coordination needs. In a further step, the teacher could decide to use low-bandwidth channels like e-mails to ask for information about progress. An alternative could be the flipped classroom, where the teacher uses low-bandwidth channels at the beginning to launch the project, and then proceeds with group work in face-to-face contexts.