Module 1 - Communication and psychology Unit 1.1 - Communication: What is communication?
1. Look at the picture and describe the process of communication. aperta
Soluzione suggerita: The process of communication starts from the sender who wants to send a message. He encodes it and transmits it through a channel, where noise may distort it. The receiver decodes it and provides some feedback to the sender.
2. Read the text and match the name of the barrier that can obstruct communication given on page 14 to its description.
Communication Barriers 1. : the terminology used in a message may act as a barrier if it is not fully understood by the receiver, e.g. specialist vocabulary or slang. 2. : the state of the receiver will affect how the message is interpreted: anger, anxiety, low self-esteem, personal worries, and stress can generate miscommunication. 3. : some people may find it difficult to express their emotions and speak about such topics as politics, religion, disabilities, or sexuality. 4. : any disturbance coming from an external source like, for example, a baby crying, or people talking around you. 5. : certain disorders or diseases or other limitations like stuttering or dyslexia can also prevent effective communication. 6. : when people lack the common background or knowledge to share ideas effectively, for instance when words can have different meanings or body gestures are misinterpreted. 7. : dress, religion, food, drinks, and general behaviour can change drastically from one culture to another and may act as barriers. 8. : when something you see distracts you from fully understanding
a message, e.g. when you see a billboard or an ad that draws your attention while communicating with somebody else.
3.A Failure to Communicateposted by Tyler Legrand. Watch this video and identify the communicative barriers there are for an effective communication. aperta
Soluzione suggerita: 1. Physiological: one of the women is deaf and the other not tall enough to indicate her destination on the map;
2. Cultural: one of the women wears a veil so her mouth cannot be seen;
3. Physical: the passing train makes noise and the speech converter shuts down.