Map the World, N.E.
M. Peggion Read – E. Tornior – S. Coletto
ENGLISH FOR TOURISM
THE REAL WORLD
- 4 THE REAL WORLD
- Unit 4.1 - The world of work
- • Possible careers - pag. 238
- Unit 4.2 - Marketing
- • Attracting customers’ attention - pag. 250
- Unit 4.3 - Customer care
- • What is customer care? - pag. 252
- • Different types of customers - pag. 254
- • Cultural differences awareness - pag. 256
- • Safety on board - pag. 258
- • Customer satisfaction - pag. 262
